Monday - Saturday, 8AM to 10PM

Frequently Asked Questioins

  • BSK is a single window service centre established by the West Bengal State Government to provide various government services through an online portal free of cost to people at the grassroots level. It bridges the digital divide and provides multiple government services from under one roof nearer home.

  • As of now, there are 3561 BSKs spread across 23 districts of the state.

  • The BSKs are located in the offices of District Magistrates, Sub-divisional officers, Block Development Officers, Health centres, Urban Local Bodies, Government aided libraries, and office of the SI of schools.

  • You can find your nearest BSK on the online portal at

  • BSKs are single window service centres where all notified government services can be availed online without visiting various government offices. A citizen can come to the nearest BSK centre and avail any government service as notified from time to time. The DEO assists the citizen to provide required service through the online portal and/or provide required information, as the case may be

  • The services are provided online by the Data Entry Operators (DEOs) of BSKs through an integrated web portal (

  • Data Entry Operators (DEOs) are in charge of dispensing services to the citizens at the BSK kiosk. There are two DEOs at every BSK.

  • The timings of the BSK centres are from Mondays to Saturdays (10:00 AM to 05:00 PM.)

  • As of now, the BSKs provide 260 services. Some of the important services include application for Swasthya Sathi card, Digital Ration Card, Income Certificate, Caste Certificate, Kanyashree, Aikyashree, etc.

  • A detailed list of services can be found on their online portal at

  • No, there is no service charge for availing government services through BSKs. It is completely free of cost.

  • Yes, various bills and dues payable to the government can also be paid through BSKs.

  • Yes, it is mandatory to ask for and collect your receipt for services involving cash deposit.

  • No, this facility is not currently available at BSKs. But you may use the QR code to make direct online transactions to the e-wallet account at the BSK.

  • Yes, you can apply again to avail the said service even if the application gets rejected after verifying the reasons for rejection. In certain cases of payment failure or payment pending for unforeseen circumstances, if the amount is deducted by the bank, it will reflect on your account within seven days.

  • You can visit the nearest BSK to check the status of any your application.